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Privacy Policy

Effective Date: March 30, 2026

Introduction

This Privacy Policy informs users of the Gettwineo website (https://gettwineo.com) about how their personal data is collected, processed, and protected, in accordance with the General Data Protection Regulation (GDPR).

The data controller for personal data is Twineo, represented by Matthias Virassamy.

Contact: contact@gettwineo.com

Article 1: Data Collected

When using the Gettwineo service, the following categories of data may be collected and processed:

Authentication data

  • Information related to the creation and management of the user account;
  • authentication data via third-party services, including Google OAuth (name, email address, account identifier).

Data from third-party services (X and LinkedIn)

When connecting accounts via OAuth, the user authorizes access to certain information:

  • X: public profile information and, where authorized by the user, public post history (tweets) and replies;
  • LinkedIn: public professional profile information, such as experience, position, and visible profile information, and, where authorized by the user, public post history and replies.

This data is collected only with the user’s authorization through OAuth.

It is used only to personalize the service and generate content adapted to the user’s style.

Usage data

  • Interactions with the platform (features used, frequency of use);
  • content provided, generated, modified, or validated by the user;
  • explicit feedback (approval, modification, or rejection of content suggestions).

Data used for AI model personalization and improvement (opt-in)

Twineo may use certain content resulting from use of the service to improve its artificial intelligence models, in particular to create and personalize the user’s “digital twin” and optimize the quality of generated content.

This use may include:

  • content provided, generated, modified, published, or validated by the user;
  • writing-style data associated with the user’s activity, enabling creation and improvement of the user’s “digital twin”;
  • interactions with the platform (feedback, validation, or rejection of suggestions);
  • publication history used for personalization.

This data may be used to personalize results and improve artificial intelligence models. This use is strictly subject to the user’s explicit prior consent (opt-in).

The user must express consent through an active and unambiguous action, for example through an unchecked checkbox or a dedicated setting in the personal account, before any use of data for training or improving artificial intelligence models.

Without this consent, no user data will be used to train artificial intelligence models, apart from processing strictly necessary to provide the service.

The user may withdraw consent at any time from the personal account or by contacting Twineo at contact@gettwineo.com.

Withdrawal of consent does not affect processing already carried out.

Technical data

  • IP address;
  • browser type and version;
  • information about the device used;
  • connection logs (server logs);
  • performance and security data.

Article 2: Purposes of Processing

Data is processed for the following purposes:

  • providing and operating the Gettwineo service;
  • generating personalized content through artificial intelligence;
  • enabling connection to and use of X / LinkedIn;
  • ensuring platform security;
  • improving and optimizing the service;
  • managing user accounts and subscriptions;
  • customer support and technical assistance;
  • compliance with legal and regulatory obligations.

Article 3: Connection to Third-Party Services

The user may voluntarily connect X (Twitter) and LinkedIn accounts to the platform.

This connection enables:

  • generation of content adapted to the user’s style;
  • publication of content on social networks through an explicit action by the user.

Twineo does not publish anything without the user’s express validation.

The user is solely responsible for the use of third-party accounts and the permissions granted to the platform.

Article 4: Legal Basis for Processing

Personal data processing carried out by Twineo is based on the following legal bases:

  • performance of the contract for the provision of the Gettwineo service;
  • user consent for certain specific features;
  • Twineo’s legitimate interest in security, service improvement, and abuse prevention;
  • legal obligations, including accounting and invoicing.

Article 5: Data Retention

Data is retained for the period necessary to provide the service and manage the contractual relationship.

Certain data may be retained for 30 days after account deletion in order to comply with legal, accounting, or security obligations, or to allow possible account recovery.

Article 6: User Rights

In accordance with applicable regulations (GDPR), the user has the following rights:

  • right of access to data;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to object;
  • right to data portability.

These rights may be exercised by contacting: contact@gettwineo.com, including for technical questions.

Article 7: Withdrawal of Consent

Where processing is based on consent, in particular for AI, the user may withdraw it at any time from the personal account or by email.

Withdrawal of consent does not affect the lawfulness of processing already carried out.

Article 8: Data Security

Twineo implements appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, or alteration.

However, the user acknowledges that no system offers absolute security.

Article 9: Cookies and Trackers

The site may use cookies and similar technologies to:

  • ensure proper operation of the service;
  • measure audience;
  • improve the user experience.

The user may manage preferences through browser settings or a consent banner.

Article 10: Data Sharing

Data may be shared with:

  • technical providers (hosting, maintenance);
  • payment providers (Stripe);
  • artificial intelligence services (external APIs);
  • third-party services connected by the user (X / LinkedIn).

These providers act as processors and use the data only to provide their services.

Article 11: Processors and Third-Party Services

Twineo may use technical providers (hosting, payment, artificial intelligence APIs, analytics tools) to operate the service.

The service may integrate or depend on third-party services such as:

  • X (Twitter);
  • LinkedIn;
  • Google OAuth;
  • Stripe;
  • artificial intelligence API providers.

These services have their own privacy policies.

Article 12: Data Transfers Outside the European Union

Certain data may be transferred outside the European Union, including through technical providers or APIs.

In such cases, Twineo ensures that appropriate safeguards are implemented, including standard contractual clauses or equivalent safeguards.

Article 13: Changes to the Policy

Twineo reserves the right to modify this policy at any time.

The applicable version is the one published on the website.